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Support Center
Support Center
At Winvest, we provide comprehensive and personalized support to meet your every need. You can reach us anytime by filling out the support form below.
Before Submitting a Support Request
Most support queries can be resolved immediately by consulting our Frequently Asked Questions.
- For a missing deposit, withdrawal, earning, or commission, please complete the Report an Issue form instead of submitting a request through the Support Center.
- If you have forgotten your username or password, please visit the Account Recovery page to restore access to your account.
- Bitcoin deposits are credited to your active investments within 2 hours after receiving 6 confirmations on the Bitcoin network.
- Withdrawal requests are processed within 24 hours of submission and sent to the wallet address saved in your Profile Settings.
- PIN code change requests must include your security question and the corresponding answer to verify your identity.
- To help ensure that our emails reach your inbox, add noreply@winvest.com and support@winvest.com to your email contacts or approved senders list.
- The Standard Investment Plan provides 3% daily for 60 days, resulting in a total return of 180%. The principal is included in the total return and is not returned separately at maturity.
- The Winvest Standard Investment Plan is structured as a lifetime plan and is intended to remain available permanently.
- Withdrawals may be requested at any time, with no limit on the number of requests. The minimum withdrawal amount is $1, with no platform fees or additional restrictions.
- Deposits may be made at any time, with no limit on the number of deposits. Each deposit is managed independently and begins its own 60-day cycle.
- You may use any cryptocurrency exchange or digital wallet of your choice to deposit or withdraw funds.
- Submitting multiple support requests within a 24-hour period may result in duplicate tickets being classified as spam.
Support Form
Most Common Inquiries
Account Management & Data
- If you forgot your username or password, recover it through Account Recovery.
- Your PIN Code, created during registration, is required for withdrawals and account modifications.
- Forgot your PIN? Use the recovery option in your account settings.
- If you're logged out automatically, please use Google Chrome browser.
Deposits, Plan Terms & Earnings
- Bitcoin deposits may require from a few minutes up to 12 hours to reflect in your account.
- Receiving a "Getting address error" message? Please retry your deposit procedure.
- Earn 3% daily for 60 calendar days. Total return is 180% and the principal amount is not returned.
- Haven't received your daily profit? Wait a few hours and check again in your transaction history.
- Automatic compounding is unavailable. Manual reinvestment is permitted when your account balance reaches $10 or more.
Withdrawals, Payouts & Processing
- Withdrawals are processed within 24 hours and the minimum withdrawal amount is $1.00.
- Bitcoin wallet not reflecting processed withdrawals? Allow up to 12 hours then check again.
- Incorrect Bitcoin transaction number shown? Allow up to 12 hours then check again.
- Withdrawals are sent to the wallet address provided in your Winvest account settings.
Referral Program & Commissions
- Referral commissions require the referrer to have an active deposit.
- Changing your account upline or referrer after registration is not permitted.
- If incorrectly referred, create a new account using a different email address.
- Ensure browser cookies are enabled to register correctly under your intended referrer.
- Confirm the sponsor's username before registering.
Global Representative Program
- To become a representative, maintain a minimum deposit of $500 and have at least 8 active referrals.
- Submit the representative application form available in your member area; approvals occur weekly on Mondays.